Return & Refund Policy

Thank you for shopping at Alchemy Ride. We appreciate your business and are committed to providing quality automotive parts and accessories.

To protect both our customers and our business, we have established the following Return & Refund Policy. Please review this policy carefully before placing an order, especially when purchasing custom-made or vehicle-specific products.

By placing an order with Alchemy Ride, you acknowledge that you have reviewed this policy, subject to any rights that cannot legally be waived under applicable law.

1. Return Window & Eligibility

1.1 Standard Return Window

Eligible standard, non-customized products may be requested for return within 30 days from the date of delivery.

A return request does not automatically constitute approval. All returned products must meet the eligibility requirements outlined below and receive written return authorization from Alchemy Ride before shipment.

1.2 Product Condition Requirements

To qualify for a buyer-requested return, the product must:

• Be completely unused, unworn, and uninstalled.

• Be in its original, unopened condition wherever applicable.

• Include all original packaging, branded boxes, internal padding, hardware, accessories, tags, and documentation.

• Have no scratches, marks, installation traces, modifications, or other signs of use.

• Be suitable for resale in its original condition, subject to applicable law.

Products that do not meet these requirements may be rejected or subject to a reasonable deduction for diminished value, where permitted by law.

1.3 Installation and Compatibility

Customers are responsible for verifying product compatibility before placing an order.

For automotive parts, buyers should carefully confirm:

• Vehicle make, model, and year.

• Trim level and factory configuration.

• Existing lighting or exterior component specifications.

• Product dimensions, mounting points, connectors, and other fitment requirements.

• Any additional installation requirements disclosed on the product page.

Alchemy Ride is not responsible for incorrect product selections or compatibility issues resulting from inaccurate vehicle information supplied by the buyer, provided the product delivered matches the order specifications and applicable legal obligations are satisfied.

Products that have been installed or used are generally not eligible for return due to buyer's remorse, incorrect selection, or personal preference.

2. Return Shipping Costs & Responsibility

The party responsible for return shipping costs will be determined by the reason for the return.

Situation A: Alchemy Ride Is Responsible

Alchemy Ride will review and, where appropriate, cover reasonable return shipping costs or arrange another appropriate resolution when the issue is verified to have resulted from our error or a product defect.

Eligible situations include:

Damaged During Transit: The product arrives with significant shipping damage.

Missing Components: Parts, hardware, or accessories that were included in the confirmed order are missing upon delivery.

Manufacturing Defects: A verified manufacturing defect prevents the product from functioning as intended under normal and proper use.

Incorrect Product Shipped: The product delivered is materially different from the item, configuration, or specifications confirmed in the order due to an Alchemy Ride error.

2.1 Reporting Requirements

Customers must inspect their orders promptly upon delivery.

For shipping damage, missing components, incorrect products, or apparent manufacturing defects, customers should contact info@alchemyride.com within 48 hours of delivery.

The customer should provide:

• Order number.

• Description of the issue.

• Clear photographs of the product and packaging.

• Unboxing video, if available.

• Photographs or videos showing the specific defect, damage, or missing components.

Failure to report an issue promptly or provide reasonably requested evidence may delay the investigation and could affect the ability to verify a claim with our warehouse or carrier.

However, this reporting requirement does not eliminate any rights or remedies that cannot legally be restricted.

Situation B: Buyer Is Responsible

The buyer is responsible for return shipping costs, applicable customs charges, and other reasonable return-related expenses for eligible returns that are not caused by an Alchemy Ride error or product defect, subject to applicable law.

This includes:

Buyer’s Remorse: The buyer changes their mind after purchasing a product that was delivered in the correct condition.

Incorrect Product Selection: The buyer orders the wrong model, variant, color, size, or configuration.

Incorrect Vehicle Information: The buyer supplies incorrect vehicle details or selects an incompatible product, and the product delivered matches the confirmed order.

Personal Preference: The buyer dislikes the product's appearance, finish, brightness, design, or other characteristics that were accurately disclosed before purchase.

Delayed Return Requests: Return requests made after the 30-day return window may be declined. Any exception is granted solely at Alchemy Ride's discretion, where permitted by law.

If an exception is approved, the buyer must pay all applicable return shipping costs and comply with the return instructions provided by our team.

3. Custom-Made, Customized & Non-Returnable Products

3.1 Custom Products Are Final Sale

Due to the specialized manufacturing process, production costs, and vehicle-specific nature of customized automotive products, custom-made, personalized, and specially modified products are final sale and are not eligible for cancellation, return, exchange, or refund for buyer's remorse or other reasons unrelated to a product defect or Alchemy Ride error, subject to applicable law.

This policy applies to, but is not limited to, the following categories:

Carbon Fiber Exterior Parts

• Custom carbon fiber spoilers.

• Front lips and rear diffusers.

• Side skirts and body kits.

• Carbon fiber mirror covers.

• Custom exterior trim and other vehicle-specific carbon fiber components.

Customized Automotive Lighting

• Custom headlights and taillights.

• Modified lighting assemblies.

• Customized lighting colors, finishes, designs, or configurations.

• Lighting products manufactured or modified to match specific vehicle requirements.

Other Made-to-Order Products

Any product manufactured, modified, personalized, or specially configured according to the buyer's vehicle specifications, design requirements, or individual instructions.

3.2 Cancellation After Production Begins

Once production, customization, material preparation, or other dedicated manufacturing work has begun for a custom order, the buyer may not cancel the order or request a refund because of:

• A change of mind.

• Personal preference.

• Incorrect vehicle details supplied by the buyer.

• Incorrect specifications or selections confirmed by the buyer.

• A change in the buyer's vehicle or project plans.

• A decision to purchase from another seller.

If a custom order has not entered production, Alchemy Ride may consider a cancellation request at its sole discretion. Any approved cancellation may be subject to reasonable costs already incurred, where permitted by law.

3.3 Buyer Responsibility for Custom Specifications

Before confirming a customized order, the buyer is responsible for reviewing all relevant specifications, including:

• Vehicle make, model, year, and trim.

• Product design and appearance.

• Carbon fiber finish, weave, color, and other selected options.

• Lighting configuration and customization details.

• Mounting points, connectors, and fitment information.

• Any drawings, photographs, or specifications approved before production.

Once the buyer confirms the specifications, Alchemy Ride will manufacture or customize the product based on the confirmed information.

Alchemy Ride is not responsible for incompatibility caused by inaccurate or incomplete information supplied or approved by the buyer.

3.4 Exceptions for Defective or Incorrect Custom Products

The final-sale restriction does not apply to claims involving verified manufacturing defects, shipping damage, or products that materially differ from the specifications confirmed by the buyer due to an Alchemy Ride error.

If a custom product arrives damaged, defective, or incorrectly manufactured, the buyer must contact info@alchemyride.com within 48 hours of delivery and provide the order number and supporting photographs or videos.

Alchemy Ride will review the claim and determine the appropriate resolution based on the nature of the issue, the confirmed order specifications, and applicable law.

Where appropriate, the resolution may include:

• Repair or correction of the product.

• Replacement of defective or incorrectly manufactured components.

• Replacement of the product.

• Refund where required by applicable law or otherwise approved by Alchemy Ride.

Minor cosmetic variations, differences in appearance caused by lighting or screen settings, or characteristics disclosed in the product description do not automatically constitute a manufacturing defect.

4. Products Ineligible for Buyer-Requested Returns

In addition to customized products, the following products are generally ineligible for return due to buyer's remorse or personal preference:

Installed or Used Products: Products showing installation marks, wear, road use, wiring modifications, adhesive residue, or other signs of use.

Modified Products: Products altered, repaired, painted, refinished, or otherwise modified after delivery.

User-Caused Damage: Products damaged due to improper installation, misuse, neglect, unauthorized repairs, accidents, collisions, or failure to follow installation instructions.

Incomplete Returns: Products returned without original packaging, hardware, accessories, or components.

Products Damaged During Buyer-Arranged Return Shipping: Products damaged because they were inadequately packaged or mishandled during a return shipment arranged by the buyer, subject to applicable law.

These restrictions do not override any rights or remedies that cannot legally be excluded.

5. Return Authorization & Shipping Procedure

All returns must be approved by Alchemy Ride before shipment.

Step 1: Contact Customer Service

Email info@alchemyride.com with your order number and reason for the return.

Do not ship any product to the sender's address printed on the original shipping label.

Step 2: Submit Required Information

Provide the information requested by our team, which may include:

• Order number and purchase details.

• Photographs of the product and packaging.

• Videos showing the issue.

• Product specifications or confirmed customization details.

• A description of the product's condition and any installation or usage history.

Step 3: Receive Written Return Authorization

If the return is approved, Alchemy Ride will provide written return authorization and the designated return address.

The customer must follow the return instructions provided. Return authorization does not guarantee a full refund; the product must still satisfy the applicable return conditions upon inspection.

Step 4: Package and Ship

The buyer must package the product securely and include all required components.

For buyer-paid returns, the buyer is responsible for:

• Return shipping costs.

• Applicable customs duties and return-related charges.

• Selecting a suitable shipping carrier.

• Retaining proof of shipment and tracking information.

• Ensuring the product is adequately protected during transit.

We strongly recommend using a trackable shipping service and purchasing shipping insurance.

Alchemy Ride is not responsible for loss or damage during a return shipment arranged and paid for by the buyer, except where required by applicable law.

Unauthorized returns may be refused or returned to the sender. Any associated shipping costs may be charged to the buyer where permitted by law.

6. Inspection, Refunds & Restocking Fees

6.1 Product Inspection

All approved returns are subject to inspection after arrival at our designated warehouse.

Our inspection may include verification of:

• Product condition.

• Original packaging and accessories.

• Installation or usage marks.

• Product serial numbers or identifying features, where applicable.

• Whether the returned product matches the original order.

• Whether the reported defect or damage can be verified.

If a returned product does not meet the applicable return conditions, Alchemy Ride may reject the return or adjust the refund to reflect a reasonable reduction in value, where permitted by law.

We will notify the buyer of the inspection result and any applicable deductions.

6.2 Restocking Fee

For eligible buyer's remorse returns, Alchemy Ride may deduct a reasonable restocking fee of up to 15% of the product price to cover processing, inspection, and repackaging costs, where permitted by applicable law.

Any applicable restocking fee will be communicated to the buyer before the refund is finalized.

Restocking fees will not be applied where prohibited by law, including applicable returns resulting from verified seller errors or defective products.

6.3 Refund Processing

Approved refunds will generally be processed to the original payment method within 5–7 business days after the return has been inspected and approved.

The buyer's bank, payment provider, or credit card company may require additional time to post the refund.

Refunds will be calculated based on the approved return, the condition of the product, and any deductions permitted by this policy and applicable law.

Original shipping charges, expedited shipping charges, customs duties, and other non-refundable charges will not be refunded for buyer's remorse returns where permitted by law.

For returns resulting from Alchemy Ride's error or a verified product defect, applicable shipping charges will be handled in accordance with the relevant policy and legal requirements.

6.4 Rejected Returns

If a return is rejected following inspection, Alchemy Ride will notify the buyer of the reason.

Where permitted by law, the buyer may be required to pay the shipping cost to have the rejected product returned to them.

If the buyer does not respond to our notification or arrange shipment within 30 days, Alchemy Ride may take reasonable steps to handle the unclaimed product in accordance with applicable law.

7. Exchanges & Replacement Products

Exchanges and replacements must be approved by Alchemy Ride before shipment.

For approved exchanges:

• The original product must meet the applicable return requirements.

• Any price difference must be settled before the replacement is shipped.

• Shipping costs will be determined according to the reason for the exchange.

• Customized products cannot be exchanged due to buyer's remorse, incorrect selections, or changes in personal preference, except where required by applicable law or approved by Alchemy Ride.

Replacement products may be subject to availability and production lead times.

8. Contact Us

For questions regarding returns, refunds, customized products, or product defects, please contact:

Alchemy Ride Customer Support

Email: info@alchemyride.com

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

Please include your order number in all communications.

9. Applicable Consumer Rights

This policy is intended to establish the return and refund procedures for purchases from Alchemy Ride.

Nothing in this policy is intended to exclude, restrict, or override any consumer rights, warranties, or remedies that cannot legally be excluded or restricted under the laws applicable to the buyer's purchase.

Where applicable law provides a right to cancellation, return, repair, replacement, or refund that differs from this policy, the applicable legal requirements will prevail.