Return & Refund Policy

Thank you for shopping at Alchemy Ride. We want you to be completely satisfied with your purchase. To ensure a transparent and fair shopping experience, please review our Return and Refund Policy below.

This policy is designed to comply with standard e-commerce regulations and global merchant guidelines (including Google Shopping).

1. Return Window & Eligibility

• Standard Returns: We offer a 30-day return window from the date of delivery for items that are unused, unaltered, and in their original packaging.

• Condition of Returned Items: To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, uninstalled, with tags, and in its original packaging (including all original boxes, internal padding, hardware, and accessories).

• Exceptions: Items showing signs of installation, usage, or modification cannot be returned or refunded.

2. Shipping Costs & Policy Categories

🔴 Situation A: Seller (Alchemy Ride) Bears the Shipping Costs

We take full responsibility for order errors or defective products. We will cover the return shipping costs or arrange replacements in the following scenarios:

1. Damaged or Missing Parts Upon Arrival: The buyer receives a product that was damaged during transit or has missing components.

2. Manufacturing Defects/Quality Issues: The buyer discovers functional or quality issues upon unboxing that prevent the product from working properly.

❗ CRITICAL REQUIREMENT: To claim a seller-paid return or exchange, buyers must provide clear photos and unboxing videos to our customer service team within 48 hours of delivery. This documentation allows us to verify the claim with our warehouse and logistics partners to process your refund or exchange efficiently.

🔵 Situation B: Buyer Bears the Shipping Costs

The buyer is responsible for paying all return shipping fees (and any associated customs duties, if applicable) in the following scenarios:

1. Buyer’s Remorse (No Quality Issues): The product is received in perfect, functional condition, but the buyer changes their mind, does not like it, or ordered the wrong variant. The item must be completely unused and uninstalled.

2. Delayed Remorse (Over 30 Days): If the product remains completely unused and in its original sealed packaging, returns requested after 30 days from delivery may be accepted solely at our discretion, and the buyer will bear all shipping costs.

3. Non-Returnable Items & Voided Warranties

Returns, replacements, or refunds will not be accepted under any circumstances for:

1. User-Caused Damage: Product failure or physical damage caused by unauthorized repairs, misuse, neglect, improper installation, alterations, or human-caused collisions/accidents.

2. Post-Use Dislike: The buyer decides they do not like or want the product after it has been installed, used, or driven.

3. Missing Original Packaging: Returns that arrive without the original branded box, structural packaging, or complete set of accessories.

4. Step-by-Step Return Process

To initiate a return, you must follow these exact steps:

• Step 1: Contact Support First Do NOT ship the product back to the sender's address on the shipping label. You must contact us at info@alchemyride.com to initiate a return request.

  • Warning: Unauthorized returns sent without our prior confirmation will be rejected at the warehouse, and no refund will be issued.

• Step 2: Submit Evidence Provide your order number, a brief explanation, and the required clear photos and videos showcasing the product's condition or defect.

• Step 3: Receive Return Authorization & Address Once approved, our team will provide you with the correct return warehouse address and specific instructions.

• Step 4: Pack and Ship Ensure the goods are intact and packed securely in their original packaging. We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item if it is lost by the carrier.

5. Refunds and Restocking Fees

• Inspection: Once your return is received and inspected by our warehouse team, we will send you an email to notify you of the approval or rejection of your refund.

• Restocking Fee: For buyer's remorse returns (Situation B), a restocking fee of up to 15% may be deducted from your final refund to cover processing and repackaging costs.

• Processing Time: Approved refunds will be processed automatically to your original method of payment within 5-7 business days. Please note that your bank or credit card company may take additional time to post the refund.

6. Contact Us

For any questions regarding returns, damages, or exchanges, please reach out to our dedicated support team:

• Email: info@alchemyride.com

• Business Hours: Mon - Fri, 9:00 AM - 5:00 PM EST