Shipping & Delivery Policy

Thank you for choosing Alchemy Ride. We strive to provide reliable and secure shipping services worldwide. Please review our comprehensive Shipping Policy to understand our processing timelines, delivery methods, and responsibility boundaries.

1. Order Processing & Handling Time

• In-Stock Items: Order processing, order verification, quality control, and packaging typically take 1–3 business days (excluding weekends and holidays) before dispatch.

• Pre-Order & Custom-Made Items: Because many of our specialized products are custom-manufactured to order, the production lead time is approximately 4–5 weeks (as explicitly detailed on the respective product pages). Please factor this timeline into your purchasing decision.

2. Shipping Methods, Origins, and Transit Times

All packages are manufactured in and shipped from our centralized fulfillment centers in China. We partner with premium global carriers to ensure safe transport.

Package Type	Shipping Carrier / Method	Estimated Transit Time	Destination Restrictions
Standard/Small Parcels	UPS Ground, FedEx Ground, or USPS Express	6–12 business days	NO P.O. Boxes / APO / FPO
Large/Oversized Cargo	Ocean Freight + Local Truck Delivery	Approx. 20 business days	NO P.O. Boxes / APO / FPO

⚠️ IMPORTANT ADDRESS NOTE: We cannot deliver to P.O. Boxes, APO, or FPO addresses due to carrier restrictions and the large physical size of our packages. Please provide a valid physical residential or commercial address at checkout. Any order placed with a P.O. Box address will be held until a physical address is provided, which may delay processing.

3. Tracking, Delivery, and Direct Signature Requirement

• Tracking Notifications: Once your order has been dispatched, a tracking number and confirmation link will be sent automatically via your registered email and SMS.

• Direct Signature Required: For security reasons and due to the high-value nature of our products, ALL packages require a direct signature upon delivery.

• Customer Responsibility: It is the customer's sole responsibility to monitor the tracking updates and ensure that an authorized adult is present to sign for and receive the package.

4. Shipping Insurance, Theft, and Lost Package Claims

We highly value the safety of your investment, which is why we offer optional Shipping Insurance at checkout.

• Orders WITH Shipping Insurance: If your package is proven lost in transit or damaged prior to delivery, our team will fast-track a replacement or refund claim.

• Orders WITHOUT Shipping Insurance: Alchemy Ride is not liable for packages that are stolen, lost, or damaged during transit or post-delivery. If you opt out of insurance, you must file a claim directly with the shipping carrier (UPS, FedEx, or USPS).

• Exclusions: Shipping insurance never covers damage caused by user error, improper handling, or accidents during product installation.

🚨 Policy for "Delivered but Missing" Packages (Signed for by Others)

If the carrier’s tracking records indicate the package was successfully delivered and signed for, but you claim non-receipt:

1. The package is legally deemed "delivered," and Alchemy Ride’s liability officially ends.

2. To assist you, the customer must file an official police report for mail theft/larceny in their local jurisdiction.

3. You must provide a clear, legible copy of the police report to our customer service within 7 days of the marked delivery date so we can assist in opening an investigation with the carrier.

5. Multi-Unit Complexes & Local Pickup Fees

• Apartments & Condos: If you reside in an apartment, condo, or multi-unit complex, carriers (UPS/FedEx) may decline front-door delivery for large parcels due to safety codes. Your package may be routed to the nearest UPS Access Point or FedEx Ship Center.

• Pickup Fees & Deadlines: Any holding fees, storage fees, or transportation costs incurred during local pickup are the sole responsibility of the customer. Failure to pick up the item within the carrier's designated window will result in the package being abandoned or returned at the customer's expense.

6. Customs, Duties, and Taxes (International Delivery)

Please note that packages ship internationally from China. The final checkout price excludes any local import duties, taxes, or customs clearance fees levied by your destination country. All such import fees are the sole responsibility of the recipient.

7. Contact Us

If you have any questions regarding your shipment, address changes (only permitted prior to shipping), or tracking, please contact our support team:

• Email: info@alchemyride.com

• Business Hours: Mon - Fri, 9:00 AM - 5:00 PM EST